Last Updated: 25 August 2024
Thank you for shopping at Pallet Wood Creations. We are committed to providing you with high-quality products made from repurposed pallet wood. We understand that there may be situations where you need to return a product or request a refund. Please read this policy carefully to understand the process, conditions, and timeframes for returns and refunds.
- Return Eligibility
1.1. To be eligible for a return, the following conditions must be met: – The product must be unused, in its original condition, and in the original packaging. – The return must be initiated within 14 days from the date of delivery. – Proof of purchase or order confirmation must be provided.
- Return Process
2.1. To initiate a return, please follow these steps: – Contact our customer support team at info@palletwoodcreations.co.za or call us at 083 461 1092 to notify us of your intention to return the product. – Provide your order details and the reason for the return. -we will guide you through the return process and provide you with the necessary instructions.
2.2. Please note that you are responsible for the return shipping costs and we only accept returns that are due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
- Refund Process
3.1. Once we receive the returned product and confirm its eligibility, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
3.2. The refund will cover the product’s cost, excluding any shipping or handling fees, which are non-refundable.
3.3. Please allow 5-7 business days for the refund to be processed and reflected in your account. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment processor.
- Non-Returnable Items
4.1. The following items are non-returnable: – Custom-made or personalized products. – Products that have been used, damaged, or altered after delivery.
- Damaged or Defective Products
5.1. If you receive a damaged or defective product, please contact our customer support team immediately. You will arrange for the return of the product and we will provide you with a replacement or a refund, including any applicable shipping costs to return the new product to you.
- Contact Information
6.1. If you have any questions, or concerns, or need assistance with the return or refund process, please contact us:
Pallet Wood Creations Email: info@palletwoodcreations.co.za Address: 16 Ridge Road, Kloof, Durban
We strive to provide excellent customer service and will work with you to ensure a smooth and fair resolution to any return or refund request.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.
